Terms & Conditions
Welcome to Jatru. By accessing or using our website, mobile application, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.
About Jatru
Jatru is a technology-based cab booking platform that connects users with independent drivers for transportation services. Jatru does not own or operate vehicles and does not employ drivers directly.
User Eligibility
You must be at least 18 years of age to use our services. By using Jatru, you confirm that the information you provide is accurate, complete, and up to date.
Booking & Ride Services
Ride availability is subject to driver availability in your area. Estimated fares and arrival times are indicative and may vary due to traffic, route changes, or other conditions. Jatru reserves the right to cancel or refuse any booking at its discretion.
Pricing & Payments
All fares are calculated based on distance, time, and applicable charges. Payments can be made via UPI, debit/credit cards, wallets, or cash where available. Any additional tolls, parking fees, or state taxes may be charged separately.
Cancellations & Refunds
Cancellations may attract a cancellation fee depending on the time and circumstances of cancellation. Refunds, if applicable, will be processed as per our refund policy and payment method used.
User Responsibilities
Users are expected to behave respectfully with drivers and comply with all applicable laws. Any misuse of the platform, including providing false information or engaging in unlawful activity, may result in account suspension or termination.
Driver Responsibilities
Drivers are independent service providers responsible for complying with local transport laws, vehicle condition, insurance, and valid licenses. Jatru is not liable for acts or omissions of drivers.
Safety & Liability
While Jatru takes reasonable steps to enhance user safety, we do not guarantee uninterrupted or risk-free services. Jatru shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
Account Suspension
We reserve the right to suspend or terminate user accounts if these Terms & Conditions are violated or if activities are found to be harmful to the platform or its users.
Intellectual Property
All content, logos, trademarks, and software related to Jatru are the property of Jatru and may not be copied, modified, or used without prior written permission.
Changes to Terms
Jatru reserves the right to update or modify these Terms & Conditions at any time. Continued use of the platform after changes implies acceptance of the updated terms.
Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
Contact Us
If you have any questions about these Terms & Conditions, please contact us through our website at https://jatru.com.*Terms and Conditions*
*Last Updated:* March 2026
Welcome to *Jatru, a platform operated by **JATRU TRV TECH PRIVATE LIMITED*. These Terms and Conditions govern your access to and use of the Jatru mobile application, website, and related services. By using our platform, you agree to comply with and be bound by the following terms.
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### 1. Acceptance of Terms
By accessing or using the Jatru application or services, you agree to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
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### 2. About Our Services
Jatru is a technology platform that connects users for:
* *Carpooling / Shared Taxi Services* – allowing users traveling in the same direction to share rides.
* *Luggage Pooling Services* – enabling users to send luggage through travelers who have available space.
JATRU TRV TECH PRIVATE LIMITED acts only as a *technology platform* to facilitate connections between users and does not own or operate transportation vehicles.
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### 3. User Eligibility
To use our services, you must:
* Be at least *18 years old*.
* Provide accurate and complete registration information.
* Use the platform in compliance with applicable laws and regulations.
We reserve the right to suspend or terminate accounts that violate these requirements.
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### 4. User Responsibilities
Users agree to:
* Provide correct information when booking rides or sending luggage.
* Respect other users and maintain proper conduct during shared travel.
* Ensure that luggage sent through the platform does not contain illegal, dangerous, or restricted items.
Users are solely responsible for the contents of their luggage.
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### 5. Prohibited Items for Luggage Pooling
The following items are strictly prohibited:
* Illegal goods or substances
* Weapons or explosives
* Hazardous or flammable materials
* Drugs or narcotics
* Any item prohibited by law
Jatru reserves the right to report suspicious activity to the relevant authorities.
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### 6. Payments and Charges
Users may be required to pay applicable service fees for bookings made through the platform.
All payments must be completed through the approved payment methods provided in the application.
Prices, service fees, or commissions may change from time to time at the company’s discretion.
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### 7. Cancellations and Refunds
Cancellation and refund policies may vary depending on the service booked. Users should review the applicable cancellation policy before confirming a booking.
JATRU TRV TECH PRIVATE LIMITED reserves the right to modify cancellation and refund policies when necessary.
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### 8. Liability Disclaimer
Jatru acts solely as a *technology platform connecting users*. We do not guarantee:
* The availability of rides
* The condition of vehicles
* The safety of luggage transported by users
While we strive to maintain a trustworthy community, JATRU TRV TECH PRIVATE LIMITED shall not be held liable for damages, losses, or disputes between users.
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### 9. Account Suspension or Termination
We reserve the right to suspend or terminate user accounts if:
* These Terms and Conditions are violated
* Fraudulent or suspicious activity is detected
* Misuse of the platform occurs
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### 10. Privacy
User data is handled according to our *Privacy Policy*. By using our services, you consent to the collection and use of information as described in that policy.
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### 11. Changes to Terms
JATRU TRV TECH PRIVATE LIMITED reserves the right to update or modify these Terms and Conditions at any time. Updated terms will be posted on our platform with the revised date.
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### 12. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of *India*. Any disputes arising from the use of the platform shall be subject to the jurisdiction of the appropriate courts in India.
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### 13. Contact Us
If you have any questions about these Terms and Conditions, please contact us through the official contact details provided on the Jatru platform or website.
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*JATRU TRV TECH PRIVATE LIMITED*
Jatru – Travel Smart, Share the Journey.